To make the process as quick, simple, and error-free as possible, we handle an exchange as a return with a new order. So if you want to exchange items, please send them back to us as a return and place a new order. You will then receive a refund for the returned items and pay for the second shipment. This way, you can also order the items you want before the return has arrived with us.
On the Returns page, you will find information on how to send items back to us.
You can return or exchange products purchased from us within 100 days from the date of purchase. For hygienic reasons, the right of return only applies to unopened goods. Therefore, we seal all piercings individually in a foil bag or by means of a sealing sticker.
The right of return does not restrict your legal right of withdrawal, but is also intended to give you the opportunity to buy gifts early and still exchange them if necessary.
How do I use the right of return?
Please send the goods to this address:
PXXL GmbH & Co. KG
Breidenbachstraße 38
51373 Leverkusen
Germany
If the value is higher than 30€, we advise you to send the parcel with a tracking number, because without in case of loss we cannot offer a refund or a new shipment and you would have to do a parcel research for which you will need a tracking number.
As soon as we receive your order, we will refund the amount.
