We sincerely apologize for the mix-up! Please send us a photo of the item along with a brief message via email at your earliest convenience. Our customer service team will work quickly to find the best possible solution for you.
If you've already opened the item, don't worry—we can still arrange an exchange. Just send us a short email, and we'll make sure to assist you promptly.
You can return or exchange products purchased from us within 100 days from the date of purchase. For hygienic reasons, the right of return only applies to unopened goods. Therefore, we seal all piercings individually in a foil bag or by means of a sealing sticker.
The right of return does not restrict your legal right of withdrawal, but is also intended to give you the opportunity to buy gifts early and still exchange them if necessary.
How do I use the right of return?
Please send the goods to this address:
PXXL GmbH & Co. KG
Breidenbachstraße 38
51373 Leverkusen
Germany
If the value is higher than 30€, we advise you to send the parcel with a tracking number, because without in case of loss we cannot offer a refund or a new shipment and you would have to do a parcel research for which you will need a tracking number.
As soon as we receive your order, we will refund the amount.
